ORDERS

We aim to pack your order within 24-48 hours of receiving confirmation of purchase and payment.  

Orders made over the weekend and during NZ public holidays will be packed and dispatched the following 

Monday (or next business day).

We ship your orders Monday to Friday.

Cut off for orders to be shipped the following business day is 5pm.

Our local courier picks up your packages approximately 11am each day.

DHL or NZ Post picks up our international packages approximately 11am each day.

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PAYMENT OPTIONS

Credit/debit cards or bank transfer, LAYBUY (6 weekly interest-free payments),

AFTERPAY (4 fortnightly interest-free payments), 

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SHIPPING COSTS NZ

We use NZ Post for our local orders  and offer a tracking service as well as having their  

Customer Services team to utilize in tracking your shipment if needed.

Contact NZ Post and have your tracking number ready during your phone call as your reference. 

Perhaps log onto their website to change your delivery method. 

 https://www.nzpost.co.nz/tools/tracking

North Island - Free for orders over $75 (rural addresses have a surcharge)
South Island - Free for orders over $85 (rural addresses have a surcharge)
 

INTERNATIONAL SHIPPING

AUSTRALIA: 

DHL TRACKED 1-3 BUSINESS days $NZ23 (ORDERS 2KG AND UNDER)

NZ Post tracked 7-10 BUSINESS days $NZ15. (ORDERS 2KG AND UNDER)
FREE SHIPPING ON ORDERS OVER $NZ150 via NZ Post

 

UK, EUROPE: DHL TRACKED 3 - 5 BUSINESS DAYS $NZ47 (ORDERS 2KG AND UNDER)

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US, NORTH AMERICA: DHL TRACKED 3 - 5 BUSINESS DAYS $NZ42 (ORDERS 2KG AND UNDER)

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Additional charges for international orders

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Mia Belle Limited. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

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Frequently asked:

My order is late?

Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.

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Do you deliver to a PO Box?

Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.

 

How can I track my order?

A tracking link will be emailed to you (check spam if you cannot locate it) from either one of our two shipping partners. Following your individual tracking link, you will have an available contact number for your local office to make any queries.

 

What if I am not home?

Contact the local customer services from one of our two shipping partners to make a change to your delivery method.

NZ – contact either Post Haste or NZ Post and have your tracking number ready during your phone call as your reference. Perhaps log onto their website to change your delivery method: https://www.posthaste.co.nz/tracktrace.html | https://www.nzpost.co.nz/tools/tracking

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International – DHL Express have their ON Demand Delivery feature enabled on all tracking numbers so you can actually select your delivery method via your own tracking link, otherwise jump onto their website: https://www.dhl.com/ and track your shipment online.

Australia – if the above is not working for you call DHL: 13 14 06

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DISCLAIMER

Mia Belle Limited is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as Mia Belle Limited takes no responsibility for deliveries which are made to addresses entered in error. Please contact either Post Haste, NZ Post or DHL Express via your tracking number details.