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Shipping & Dispatch

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We aim to pack and send your order within 24–48 hours of receiving payment and confirmation.
As a family-owned and operated business, our dispatch times may occasionally vary, but we’ll always keep you informed of any delays.

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If your order is urgent or intended as a gift, please let us know in your order notes so we can do our best to prioritise it.

Orders placed over the weekend or on New Zealand public holidays will be packed and dispatched on the next business day (usually Monday).

We ship all orders Monday to Friday.

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PAYMENT OPTIONS

Credit/debit cards or bank transfer,

AFTERPAY (4 fortnightly interest-free payments), 

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SHIPPING COSTS NZ

We use NZ Post for our local orders  and offer a tracking service as well as having their  

Customer Services team to utilize in tracking your shipment if needed.

Contact NZ Post and have your tracking number ready during your phone call as your reference. 

Perhaps log onto their website to change your delivery method. 

 https://www.nzpost.co.nz/tools/tracking

North Island - Free for orders over $85 (rural addresses have a surcharge)
South Island - Free for orders over $95 (rural addresses have a surcharge)
 

INTERNATIONAL SHIPPING - by quote only.

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Additional charges for international orders

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Mia Belle Limited. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

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Frequently asked:

My order is late?

Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.

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Do you deliver to a PO Box?

Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.

 

How can I track my order?

A tracking link will be emailed to you (check spam if you cannot locate it) from either one of our two shipping partners. Following your individual tracking link, you will have an available contact number for your local office to make any queries.

 

What if I am not home?

Contact the local customer services from one of our two shipping partners to make a change to your delivery method.

NZ – contact NZ Post and have your tracking number ready during your phone call as your reference. Perhaps log onto their website to change your delivery method: https://www.nzpost.co.nz/tools/tracking​

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DISCLAIMER

Mia Belle Limited is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as Mia Belle Limited takes no responsibility for deliveries which are made to addresses entered in error. Please contact NZ Post via your tracking number details.